"It's not what you know, it's what you know about who you know."

According to a report in ScienceDaily, "a study of the biotech industry has revealed that opportunities which arise, and whether or not they are exploited by biotechnology entrepreneurs, depends to a large extent on how well connected is an individual business person and how well they mobilise their social network. Photo by Ambro

If you need to drum up business fast you have to take marketing and sales action now. However, while your choice of methodology will depend on elements like target markets and budget, there is just one effective strategy that gets results fast.

Photo By Ambro

Do not be seduced by the multitude of marketing evangelists out there, or the hype around a particular channel like social media because – while all are valid and powerful – they must be used in the right context.

There are many different disciplines in marketing – SEO, content marketing, public relations, advertising, social media, loyalty programmes, direct mail etc. – and all have their evangelists and their merits, but it is critical to remember that they are all really just channels… to building a relationship with your customer.

The type of relationship depends on whether your business is with the general public (consumers) or business-to-business. While those channels we use to reach both sets of customers are the same, the way we use them differs.

Let me explain. There are two types of relationship and here's how to decide what's most appropriate...

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I had somebody ask me recently what he could do to establish how his business was performing – lead conversion, how inquiries  were being handled, customer service etc. – because he was so involved in the operational side of the business he had lost track of what was happening in the sales and service areas.

If you are more involved in operational matters and you’re worried you’re not keeping your fingers on the pulse of the customer sales and service, it is incredibly important to first make sure that you have put in place processes and procedures for staff to follow.

If they’re clueless and dropping the ball, you have only yourself to blame.

That’s a given. If you’re too busy, outsource it.

Read on for some tips on how to find out what's really going on in your business...

Photo by Ambro

By Laetitia Smith

Can’t see the wood for the trees? Lucky you! Especially, as it turns out, if you’re trying to get your new product or concept accepted by a sluggish market.

When the going gets tough, it’s human nature for many of us to clam up a little while clinging desperately to the familiar. In light of the recent economic downturn then, how do you effectively market a new product or concept without being hit by a brick wall of negativity and resistance?

ScienceDaily — Companies that use the popular social-media site Facebook and its fan page module to market themselves to customers can increase sales, word-of-mouth marketing and customer loyalty significantly among a subset of their customers, according to new research from Rice University's Jones Graduate School of Business. The study is featured in the March issue of the Harvard Business Review.
Research for the article, "How Effective is Facebook Marketing?," was conducted by Utpal Dholakia, associate professor of management at Rice University's Jones Graduate School of Business, and Emily Durham, a Jones School alumna and founder of Restaurant Connections, a Houston‐based restaurant consultancy.

Photo by: Graur Codrin

It took an apparent failure to reach a corporate goal that taught one company that business referral networking is not a numbers game.

“Small and intimate should be the rule of thumb for business networks,” says BNI New Zealand Marketing Director Colin Kennedy. “At BNI New Zealand we have 126 chapters countrywide, and we wanted them all to reach memberships of about 40 businesses each.